Terms of service
Terms of Service – Shop Fakhroo
Last updated: 05-12-2025
Welcome to Shop Fakhroo. By accessing or using our website www.shop.fakhroo.com, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing any products.
If you do not agree with any part of these terms, you may not use our website.
1. Definitions
- “Website” refers to www.shop.fakhroo.com.
- “We”, “Us”, “Our” refers to Shop Fakhroo (Mohammed Fakhroo & Brothers).
- “User”, “You”, “Customer” refers to any individual or entity using the Website.
- “Products” refers to all items sold on the Website.
2. Use of the Website
You agree to use the Website only for lawful purposes and in a manner that does not violate:
- Any applicable laws of the Kingdom of Bahrain
- The rights of Shop Fakhroo or any third party
- The normal functioning and security of the Website
You must not attempt to gain unauthorized access to our systems, data, or servers.
3. Account Registration
When creating an account, you agree to:
- Provide accurate and current information
- Maintain the confidentiality of your login credentials
- Notify us immediately of unauthorized access to your account
You are responsible for all activities that occur under your account.
4. Product Information
We aim to display accurate product details, images, and specifications. However:
- Product colors may vary slightly due to screen differences
- Prices, features, and availability may change without prior notice
- We reserve the right to correct any errors, inaccuracies, or omissions at any time
5. Pricing & Payment
- All prices are listed in Bahraini Dinars (BHD).
- Prices are inclusive of VAT unless otherwise stated.
- We accept major online payment methods including credit/debit cards and local payment gateways.
We reserve the right to cancel orders if payment authorization fails.
6. Order Acceptance
Your order is considered confirmed only when:
- You receive an Order Confirmation Email, and
- Payment is successfully processed.
We may cancel or refuse an order due to:
- Stock unavailability
- Pricing or typographical errors
- Fraud detection or suspicious activity
If an order is cancelled, any paid amount will be refunded.
7. Shipping & Delivery
Please refer to our Shipping Policy for full details.
By placing an order, you acknowledge that delivery times may vary based on location, product type, or external factors.
8. Returns, Exchanges & Refunds
Returns and refunds are subject to our Return & Refund Policy.
To qualify for a return:
- Products must be unused and in original packaging unless defective
- Claims for damaged items must be reported within 24 hours of delivery
9. Warranty
Most products sold on Shop Fakhroo come with official manufacturer warranty.
Warranty terms vary depending on the brand and product category.
Warranty does not cover damage caused by:
- Misuse or neglect
- Unauthorized repairs
- Power fluctuations or improper installation
10. Prohibited Activities
When using our Website, you agree NOT to:
- Engage in fraudulent or deceptive behavior
- Copy, distribute, or exploit Website content without permission
- Upload harmful software, viruses, or malicious code
- Interfere with security or performance of the Website
11. Intellectual Property
All content on the Website—including logos, images, text, graphics, product listings, and software—is the property of Shop Fakhroo or its licensors.
You may not reproduce, copy, or use any content without written consent.
12. Third-Party Links
Our Website may contain links to third-party sites.
We are not responsible for the content, availability, or policies of these external websites.
13. Limitation of Liability
To the maximum extent permitted by Bahrain law:
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for delays, losses, or damages caused by external factors
- Our total liability for any claim will not exceed the amount paid for the product in question
14. Indemnification
You agree to indemnify and hold harmless Shop Fakhroo, its employees, and partners from any claims arising out of:
- Misuse of the Website
- Violation of these Terms
- Breach of laws by the user
15. Termination of Access
We may suspend or terminate your account without prior notice if:
- Terms of Service are violated
- Fraudulent or abusive activity is detected
- Required by law enforcement or regulatory agencies
16. Governing Law
These Terms are governed by and interpreted according to the laws of the Kingdom of Bahrain.
Any disputes will be handled exclusively by Bahraini courts.
17. Changes to Terms of Service
We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated revision date.
Continued use of the Website signifies your acceptance of any revisions.
18. Contact Us
For questions about the Terms of Service, contact:
📩 Email: lifestyle.showroom@fakhroo.com
📞 Customer Care: +973-39461024
