If the customer is not satisfied with his/her purchase subsequent to delivery, he/she has to contact MFB by sending an email to customerservice@fakhroo.com within 5 days of receiving the order.

Return is applicable for the following reasons:

• Item is damaged, defective, or not as described by the seller
• Wrong item/service has been delivered
• Change of mind/Dissatisfaction

Once notified, the seller shall replace the product or repair the defect for the consumer after the defect/damage has been inspected.

For wrong items/services delivered, the consumer must contact MFB immediately upon the receipt of the item in order to arrange for a return and redelivery or a return with full refund.

Once return is approved, the seller will request the carrier to collect the items for return.

If return is due to reasons not caused by vendors’ error, the consumer will bear the shipping charges for both delivery and return unless waived by MFB.

MFB Non-Returnable Items:

The return of a product/service is subject to its type and nature and therefore, the consumer must check the return conditions before purchase.

A general list of non-returnable items includes, but is not limited to:

• Clearance items marked as non-returnable
• Health, personal and hygiene care items
• Products missing the serial number or UPC
• Products with their retail packaging, seals or boxes opened or missing any tags or labels
• Products not in the same condition as received, whether used or damaged

Exchange:

The process of exchange is subject to the nature of the product.

If exchange is permissible, MFB will request the courier to collect the item and once it has been received and inspected by MFB, the exchanged item will be shipped. The customer may request an exchange within 3 days of receiving the order.

If exchange is not available, the consumer has the option to return the item and place a new order with reference to MFB policy on return.

Refund:

No refund will be provided for any items purchased from MFB for items available in stock. Refund requests will only accepted for the reason of non-delivery due to non-availability of stock. Refund requests will be processed within 10 business days of placing the order.

Delivery:

The cost of delivery will be mentioned at the time of checkout. Goods will be delivered within 3 working days of placing the order. In case the delivery is delayed for any unforeseen reason, MFB will inform the customer in advance.